 | Mike Davied is the owner & operator of Mikes Repair & Fabrication LLC located in Frontenac, KS. He has been repairing equipment for 40 years and has ran his own business for 20 years. For more information or to contact Mike please call 620-235-0061. |
Farm Industry
2013-06-25 09:22:10
Are field and service mechanics a new or just growing trend. Part 2
Q-Last month you told a little about field mechanics, can you be more specific?
A-Over the course of time I've learned a little from a lot of people. Field service folks are as varied as their customers. There are tire truck people, and they fix tires. There are welders, and they weld, there are dealer technicians and they work on one specific brand of equipment--You know red, or green, or blue, maybe silver. There are also Independent Field Service Mechanics. These technicians, although different, fill a very serious need as most of them will work on "almost" anything, from silver to green, & red, or blue. Some weld, and a few fix tires, but MOST fix engines, hydraulics, transmissions, and implements.
When placing a call to a repair facility be prepared to tell the person on the other end of the line, in as much detail as you can, what the problem is, the make and model of the machine, the nature of the problem, and any parts that they need to bring as best you can.
Please DON’T be offended by questions, as this is the only way to give a customer the level of service that you deserve.
As I said last month, repair technicians generally show up at a job site with tools of the trade in a truck or van, but sometimes a second trip is necessary for unexpected things, parts or equipment. Many times one trip is all we need to make small repairs on site, such as hydraulic hoses, bad bearings, or a host of other breakdowns. Remember repairs are often as close as a phone call away. Have a GREAT month.
