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Tech Talk

2013-01-02 14:57:21

Updating a business phone system

A-Each small business has unique needs in regards to their phone system. How you communicate with your clientele is one of the most important aspects of having a successful business. You should examine your needs in regard to the phone system itself, voice messaging requirements, and ask if you would benefit from industry specific software. The Phone System It is important to consider several factors of your environment and make sure the system you purchase will accomplish your goals. For example: * Number of physical phone locations? * Number of phone lines used? * Will you need wireless phones? * Do you require Caller ID on your phones? * Will you need to connect calls to your office directly to personnel in the field via cell phone? * Do you need to integrate a branch office into the same phone system? * Do you need the ability to access your calls via computer? * Is a conference call phone needed? * Do you have limited access doors that would benefit from a door-phone? * Does your system need to accommodate background music or paging? Voice Messaging Voice messaging can be very simple, like an answering machine, or multifaceted with a mail box for each user. You will need to know * Number of users? * How much recording time is needed? * How many calls need to be recorded at concurrently? Voice messaging services have become very sophisticated and can include: surveys, taking orders, emailing voice messages and more. Industry Specific Software Some industries benefit from phone systems with specialized software. Such industries include: hotel/motel, call centers, and others. Industry specific software can enhance your services to your client and make your staff more efficient.