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Business

2013-01-02 16:05:43

How often should I upgrade phone systems?

A-PROGRAMMING! All Business telephone systems have huge quantities of available programming options. Do you need them all? Almost certainly not. In my experience even the largest companies only use a small percentage of what's available to them. However the key is knowing what is available and using what YOU need. Unfortunately here is what normally happens when you have a telephone system installed. The equipment installers show up at your business with a bunch of boxes and some wire. For a day or 3 they will show up every morning, you'll hear noises from the equipment closet, you'll receive a bright shiny new phone set at your desk, and then they're gone. If you're lucky, they may have been courteous enough to ask which phones you want to ring. Every business phone system ships from the factory with a nice thick programming guide, and every phone set comes with a user's guide. From this point on it's kind of like buying a new truck. Sure, you can get right in and drive off. You may drive that truck for years and not have any trouble at all. Or you can read the manual and find out what it can (and can't) do for you, and how you can best get your money's worth from your purchase. Ask for all the literature that comes with your system before you have the system installed. Do a little research on the internet. You paid for the entire phone system, including the manuals. Have someone at your business (your IT dept.) look at the manual. Be prepared to tell your installers how YOU want it programmed. Get some input from them while they're there, and make sure they test it before they leave. If you find you have a program feature that you don't like, it can be easily changed or removed. Your installers should expect to return once or twice before everything meets your satisfaction. It's your call.